What You Receive When We Hand Over Your System
A professional handover is part of the engineering — not a favor. Here is exactly what FSP documents, delivers, and supports when your system goes live, and how the after-sales process works.
Handover Package
The Documents You Receive
When a system is commissioned, you should walk away with a complete record — not just a working inverter. Our standard handover package includes:
Product Datasheets
Datasheets for the panels, inverter, battery, and key protection devices installed.
Test & Commissioning Report
Electrical test results, protection verification, and commissioning readings.
User Guide
How to operate, monitor, and care for your system safely day to day.
Warranty Documents
Component warranty terms and the claim process, documented clearly at handover.
System Layout
Panel layout, string arrangement, and single-line diagram for future reference.
Support Contacts
Your service channel, hotline, and how to raise a service ticket.
Warranty
How Warranty Support Works
Solar components carry different warranty terms — panels, inverters, and batteries each have their own duration and conditions, set by the manufacturer. At handover we document each one in writing so there is no confusion later.
When a warranty issue arises, FSP coordinates the claim process for you. You are never left alone to negotiate with a manufacturer in another country — we handle the technical documentation and follow-up.
After-Sales
The Support Process After Handover
Raise a Request
Call or WhatsApp the hotline — your issue is logged with a service reference.
Remote Diagnosis
Many issues are identified, and some resolved, over the phone first.
Technician Visit
If needed, an on-site visit is scheduled based on severity.
Warranty Coordination
If a component is at fault, we manage the warranty claim and replacement.
Resolution Recorded
The fix is documented in your system’s service history.
Keep It Performing
Protect the Investment Long-Term
Questions About Warranty or Handover?
Ask our team what your handover package and warranty coverage will include for your specific system.