Support AMC

Support & AMC

Solar Support Designed for Long-Term System Reliability

FSP supports solar systems through inspection, maintenance guidance, fault checking, warranty support, performance review, and AMC planning for residential, commercial, industrial, and agriculture clients. Handover is the beginning of our responsibility, not the end.

solar maintenance support engineer on rooftop
After-Sales SupportWe stay responsible after handover.
System InspectionScheduled, structured checks.
Inverter & Battery CheckingFaults caught early.
Performance ReviewActual vs expected generation.
AMC PlanningPredictable long-term care.

Why It Matters

Solar Systems Need Care to Keep Performing

Periodic Inspection

Systems need regular checks to catch issues early.

Dust Cuts Generation

Dirt on panels silently reduces output over time.

Loose Connections = Risk

Connections can loosen and create safety hazards.

Inverter Faults

Errors need proper diagnosis, not guesswork.

Battery Health

Battery systems need periodic health review.

Protection Checks

Breakers, SPDs, and earthing should be verified.

Performance Monitoring

Generation should be tracked, not assumed.

AMC Reduces Uncertainty

A contract makes long-term service predictable.

Support Services

How FSP Supports Your System

After-Sales Support

Ongoing help after installation — our responsibility continues.

Warranty Support Guidance

We help you understand and process warranty claims.

System Inspection

Structured checks of the full system.

Panel Cleaning Guidance

Cleaning service and guidance to protect output.

Inverter Fault Checking

Error-log review and diagnosis.

Battery Health Checking

Voltage, capacity, and terminal condition.

AC/DC Protection Checking

Breakers, SPDs, and isolation verified.

Earthing Checking

Earth resistance and continuity tested.

Performance Review

Actual vs expected generation analysis.

Monitoring Support

Help reading and acting on monitoring data.

Emergency Support Request

Priority help when something goes wrong.

AMC Planning

Structured annual maintenance contracts.

AMC Plans

Annual Maintenance Contract Options

Plan structures below are templates — scope, frequency, response time, and pricing are customized per system and confirmed in your contract.

Plan 1

Basic Inspection

  • Periodic visual inspection
  • Basic performance review
  • Support guidance

Frequency & price: discussed and proposed per system

Plan 2 · Popular

Standard AMC

  • Scheduled inspection
  • Inverter checking
  • Cable / protection review
  • Cleaning guidance
  • Service report

Frequency & price: discussed and proposed per system

Plan 3

Premium AMC

  • Priority support structure
  • Detailed inspection
  • Performance review
  • Preventive maintenance
  • Report & recommendation

Frequency & price: discussed and proposed per system

Note: Plan names, scope, frequency, response time, and pricing are all customizable. Response times are confirmed in the signed contract — we do not promise fixed response times here.

How Support Works

From Request to Resolution

01

Support Request

Call, WhatsApp, or submit the form.

02

Issue Review

We log and assess the problem.

03

Information Collection

System details and symptoms gathered.

04

Remote Guidance

Many issues are resolved over the phone.

05

Site Visit if Required

A technician is scheduled by severity.

06

Inspection / Diagnosis

Root cause identified on site.

07

Recommendation

Clear next step explained.

08

Repair / Replacement Guidance

Fix or warranty path actioned.

09

Service Report

Work documented in your history.

10

Follow-up / AMC Option

We check back and offer ongoing care.

Support Visit Checklist

What FSP Checks During a Support Visit

  • Panel condition
  • Dust and dirt level
  • Mounting structure
  • Cable condition
  • DCDB / ACDB
  • SPD and protection devices
  • Inverter status
  • Battery status (if hybrid / off-grid)
  • Earthing condition
  • Monitoring data
  • Generation performance
  • Safety labeling
  • Water leakage / roof issue (if relevant)
  • Maintenance access

Warranty Support

We Help You Navigate Warranties

FSP helps you understand warranty documents, the product warranty process, workmanship scope (if applicable), claim requirements, and support steps.

  • Product warranty document
  • Inverter warranty
  • Battery warranty
  • Panel warranty
  • Installation / workmanship scope
  • Service record
  • Issue photos
  • Serial number / product details
  • Support request form
solar warranty service life document
Important: Warranty approval depends on product brand, warranty terms, installation condition, usage condition, and supplier/manufacturer policy. FSP guides and supports the claim — we do not control or guarantee manufacturer approval. See our Warranty & Handover Policy →

Performance Monitoring

Watching Your System’s Output

solar monitoring dashboard

Daily Generation Review

Monthly Comparison

Inverter Alert Checking

Monitoring App Support

Generation Drop Investigation

Weather & Cleaning Impact

Performance reports are provided per visit / per AMC scope.

In Service

Support & Maintenance Gallery

Service, inspection, cleaning, inverter and battery checks, and monitoring — illustrated images.

Before · During · After

Support Story in Photos

How a service call progresses — from the reported issue, through diagnosis and repair, to a documented report.

Before Support

During Support

After Support

Request Support

Support Request Form

Share a few details and our team will review your information and contact you with the next step.

When you reach out, it helps to mention: your location, system type, the issue you’re seeing, and any inverter error code or monitoring alert.

সোলার কোটেশন অনুরোধ করুন
সোলার কোটেশন অনুরোধ করুন সঠিক কোটেশনের জন্য আপনার প্রয়োজনীয় তথ্য দিন। Frostec team আপনার bill, location, backup need এবং system type দেখে recommendation দেবে।

Prefer to call? 01805-208117 · WhatsApp

Why FSP

Support You Can Rely On

Support After Installation

We don’t disappear after the sale.

Inspection Before Recommendation

We diagnose before we advise.

Practical Troubleshooting

Real fixes, not guesswork.

Warranty Document Guidance

We help you claim what you’re owed.

Preventive Maintenance

Catching issues before they grow.

Performance Review

Output checked against expectation.

Clear Service Report

Every visit documented.

AMC Planning

Predictable long-term care.

Keep Exploring

Related Pages

FAQ

Support & AMC Questions

What support does FSP provide after installation?
Inspection, fault checking, panel cleaning guidance, inverter and battery checks, warranty support, performance review, and AMC plans — our responsibility continues after handover.
What is AMC for solar systems?
An Annual Maintenance Contract — a scheduled service agreement covering inspection, cleaning guidance, performance review, and preventive maintenance, so care is predictable instead of reactive.
How often should a solar system be inspected?
It depends on system type and environment. Periodic inspection (often a few times a year) is typical; your AMC scope sets the exact schedule.
Does panel cleaning improve generation?
Yes — dust and dirt reduce output. Regular cleaning helps maintain expected generation, especially in dusty seasons.
What should I do if the inverter shows an error?
Note the error code and contact our hotline. Many inverter faults can be diagnosed remotely; we guide you through it or schedule a visit if needed.
Does FSP check battery health?
Yes — for hybrid and off-grid systems we check voltage, capacity, and terminal condition as part of inspection and AMC.
How does warranty support work?
We help you understand the warranty terms and prepare the claim with documents, serial numbers, and photos. Approval depends on the manufacturer’s policy — we guide and support, but don’t control the outcome.
Is emergency support available?
Yes — call or WhatsApp the hotline. We log the issue, attempt remote diagnosis, and schedule a technician by severity.
Can existing solar systems be inspected?
Yes — we support systems installed by others, not just FSP installations. We inspect and recommend before taking on service.
Can AMC scope be customized?
Yes — plan scope, frequency, response structure, and pricing are all customized to your system and confirmed in your contract.

Need Reliable Support for Your Solar System?

FSP reviews system condition, generation performance, inverter status, battery health, cable and protection devices, and maintenance needs before recommending the next support step.