Fair Use Policy

Customer Responsibility & Fair Use Policy for Frostec Solar Powers Pvt. Ltd. — accurate information, acceptable website and service use, content limitations, respectful communication and responsible-use commitments.

Customer Responsibility & Fair Use Policy

Frostec Solar Powers Pvt. Ltd. always wants users to use our website and services responsibly, respectfully and fairly. The policies below are written for that purpose — so that we can work together while maintaining trust and respect for one another.

1. 💬 Information Accuracy

  • When you fill in any form (for example: quotation, contact, or service request), please provide accurate and complete information.
  • If you provide false or misleading information, your request may be cancelled or delayed.
  • FSP reserves the right to verify the information you provide.

2. ⚡ Website & Service Use Terms

  • The website, app or online forms may only be used for personal and lawful purposes.
  • Any kind of spam, unauthorized promotion, hacking attempt or spreading of malware on this platform is strictly prohibited.
  • Any attempt at unauthorized access to FSP’s servers, security systems or automation tools will result in legal action.

3. 🧾 Limitations on Use of Content

  • All content published on the Frostec Solar Powers Pvt. Ltd. website (text, images, videos, drawings, technical information) is for educational or informational use only.
  • No part of it may be used for commercial or republishing purposes without our written permission.
  • Altering or distorting the website’s content is a punishable offence under the law.

4. 🤝 Courtesy & Respect in Communication

  • When you contact us by email, phone or message, please maintain polite, professional and respectful conduct.
  • FSP will not tolerate any abusive, aggressive or threatening messages and may report them to the authorities if necessary.

5. 📞 Support & Service Requests

  • When requesting a service or quotation, please clearly describe your problem or requirement so that our team can help you quickly.
  • Technical support or email response times may vary depending on the situation, but FSP is committed to responding promptly and effectively.

6. 🧠 Commitment to Responsible Use

By using the FSP website or app, you agree that:

  1. You will not use this site for any illegal, harmful or unethical activity.
  2. You will respect the rights and privacy of other users.
  3. You will not misuse the services provided.

7. ⚙️ Policy Changes

FSP may change or update this Customer Responsibility & Fair Use Policy as needed.
Changes take effect as soon as they are published on the website.

We recommend that you visit this page regularly so you stay aware of the latest updates.

✅ Our Promise

Frostec Solar Powers Pvt. Ltd. firmly believes —

“Responsible use builds trust, and trust is the foundation of long-term relationships.”

We respect every one of our customers and are committed to building a sustainable and reliable solar-energy future together with your cooperation.